Old Question Paper 2063 (2006) - Hotel Management Class 12

Old Question Paper | Management
Old Paper of Hotel Management
Year : 2063 (2006) | Commerce Class : 12

Candidates are the required to give their answers in their own words as far as practicable. The figures in the margin indicate full Marks.
Full Marks: 75 | Pass Marks: 27 | Time: 3 hrs
1. Write (T) for and (F) for false for the following statement. 10x1
(a) Tourism industry is also known as hospitality industry.
(b) Motels are located on the highways.
(c) The front desk is located on the highways.
(d) EHK is the department head of housekeeping.
(e) Brunoise is referred as type of vegetables cut.
(f) A room report is prepared by the housekeeping.
(g) Sous-chef is a department head of the kitchen brigade in a large hotel.
(h) Restaurant window curtains are not considered as linen.
(i) A walk-in guest is one who has prior reservation
(j) Air-crew needs not required registration in a hotel.

2. Match the phrase by putting correct alphabet. 5x1
(a) Adventure Traveler             ( ) protein
(b) Institutional catering            ( ) sky kitchen
(c) Food and Beverage            ( ) Banquet
(d) Air catering                        ( ) YMCA
(e) Amino-Acids                      ( ) Sunlust

3. Short answer questions (any Five). 5x5
(i) Tourist and types (ii) Types of room
(iii) Kitchen personal hygiene (iv) Registration
(v) Guestroom supplies (vi) Protein
(vii) Hollow ware (viii) Linen

4. Components of tourism helps the development of the hospitality industry, explain. 5
5. Describe development of hotel and catering establishment in Nepal. 5
6. Draw a sample of guest registration card and explain the importance of registration. 5
7. Explain causes of food poisoning and its controlling measures. 5
8. "The quality of service is based on hospitality knowledge, skills and attitude of service staff." Explain. 5
9. Sketch an organization chart of a housekeeping department and explain duties of a room at-tendant. 5
10. Enlist check-in and check-out procedures of a guest in a large hotel. 5

The end

(Old Course)

1. Write (T) for and (F) for false for the following statement. 10x1
(a) The world tour is derived from Greek 'tornare' and Latin 'tornos'.
(b) Explorer are a type of tourist.
(c) Front Office Manager is also in charge of the lobby.
(d) Hotel Tara Gaun is a chain hotel.
(e) Total restaurant cleaning is Mise En sane and not Mise En Place.
(f) Briefings are conducted just after the services.
(g) Hors d'oeuvre sometimes can be second course in a meal.
(h) Milk and milk products can also be called commodities.
(i) 'V' code in room report means void.
(j) Tourism in still the major foreign currency earner for Nepal.

2. Match the phrase by putting correct alphabet. 10x1
i. Parmesan a. cutlery
ii. Tourist b. Egg white
iii. G.R.E. c. Yeast
iv. Protein d. Egg preparation
v. Fat e. Organization
vi. Tea cup f. Front office
vii. Tea spoon g. Crockery
viii. Sunnyside up h. Cheese
ix. Raising agent i. Egg yolk
x. Brigade j. People

3. Explain the following. (Any four) 20
a. Positive and negative impact of tourism in Nepal.
b. Interrelation between Front Officer and House Keeping.
c. Hospitality knowledge required by a professional service staff.
d. Types of menu.
e. Kitchen safety and its rule.

4. Define the following (any five). 10
a. Evolution
b. Registration
c. Hospitality
d. Attitude
e. Accompaniments
f. Salad

5. Write notes on characteristics of tourist. 10
6. Write a sequential step of checking-in and checking-out of a walk-in guest. 10
7. Name 10 different herbs and spices. 5

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