Hospitality - Concept or Definition and Importance of Tourism Industry

Hotel Management Notes
Concept / Definition of Hospitality and Importance of Tourism Industry
Class: 11

Concept and definition of Hospitality

The Concept of Hospitality is reception and entertainment of guest / visitors with liberality and good will. Most important aspect of the hospitality refers to warm welcome, reception and cordiality. Hospitality service is about creating a sense of well-being to the guest. Its’ service can be characterized as follows:

i) Intangibility

The customer cannot touch, feel or smell; they can simply develop an imaginary picture about what they are going to see at the meeting point.

ii) Personal Service

Personal service reflects the attitude, skill and knowledge of the service personnel. It is intangible in nature.

iii) Material Service

Material services are the physical facilities that are maintained for the customers use. E.g. Furniture, decorating pieces, food, drinks, etc. it is tangible in nature. 

Importance of Tourism

Tourism is hospitality industry which has been growing very fast to be one of the major industries in the world. Its importance of tourism is many and varied. It generates revenues as well as employment. Meanwhile it educates the local people and expands the market. The importance of tourism is summarized as under:

i) Employment generation

Employment generation of the total global workforce, more than 10% is employed in the different aspect tourism industry. Many people generate direct as well as indirect employment opportunities to general masses. For example: Hotels, Lodges, trekking, rafting etc. 

ii) Source of foreign exchange

Through tourism a country is able to earn large amount of foreign exchange which is required for various development projects. Since export are limited, tourism has become major sources of earning foreign currency/

iii) Trade Development

Tourist take back some articles, instruments like idol, handicrafts, garments, carpets and other products with them back to their homes. Foreign investment in tourism business is another important factor of trade development.

iv) Social / Cultural Development

People can learn about their social status, culture, religion, economic and moral standard, life style etc. and in exchange, we provide the information about our culture change in altitude and life style of people.

v) Promotion of nation

Tourism helps top publicize the country in different parts of the world. It helps to familiarize the local arts, skill, natural beauty, landscape culture, its people and hospitality to the world. It is learnt that the tourist once visited propagates and more tourist are aspired to visit the beautiful destinations.

vi) Expands Markets

Tourism helps to widen the market for local and indigenous products. Tourism is not affected by foreign restrictions, foreign competition and limited markets. The increase of travel trade within national boundaries widens due to tourism.

vii) Source of Public revenue

Tourism is also a valuable source of public revenue. The governmental earns income form of hotel and restaurant tax, visa fee, airport tax, mountaineering royalty etc. The revenue thus earned can be invested in various development works and to develop new tourist destinations by the public sector.

Read this also:

• Tourism - Introduction Its Types and Components
• Definition of Economics | Management Class 11
• Application of Statistics in Economics | Management Class 11
• Old Question Paper 2070 - Computer Science Class 11 | Download

Don't forget to LIKE, SHARE and COMMENT. Please join with us on Facebook and Google+ for daily Notes or Subscribe for our Email Updates.